Case Study: StarOfService achieves 46% reduction in Average Handling Time (AHT) with DigitalGenius

StarOfService Saw a 46% Reduction in Average Handling Time (AHT) After Implementing DigitalGenius.

StarOfService, an on-demand online marketplace connecting customers with local service professionals, experienced rapid growth that produced 64% more email enquiries per month. To scale support without costly hiring and training, StarOfService chose DigitalGenius as their AI customer service platform, integrating its AI to classify incoming enquiries, suggest answers and automate common responses.

DigitalGenius was implemented into StarOfService’s Zendesk agent interface, and within three months the AI correctly predicted 97% of cases, cut average handling time from 6.1 to 3.3 minutes (a 46% AHT reduction), and saved more than 250,000 clicks — delivering immediate, measurable efficiency gains.

StarOfService

Fabienne Fortunio

Customer Service Agent