Case Study: SNIPES achieves 36% automation of German enquiries at 99% accuracy with DigitalGenius

Automates over ⅓ of German enquiries with 99% Accuracy in 6 weeks

SNIPES, a streetwear retailer with over 400 stores across Europe and the US, needed a way to handle sudden spikes in support volume, scale customer service into new markets, and free agents from repetitive tickets. To address these challenges they engaged DigitalGenius to provide an AI-driven automation platform for customer support.

DigitalGenius integrated its AI platform with SNIPES’ Salesforce Service Cloud, Salesforce Commerce Cloud and DHL systems to automate multilingual e‑commerce and technical enquiries 24/7; within six weeks it automated 36% of German cases at 99% accuracy, achieved a 75% full resolution rate and is projected to save about €10K per month. DigitalGenius’ solution lets SNIPES scale support efficiently while improving response quality across key markets.

Snipes

Felix Evertz

Retail Operations & Customer Service