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Visit WebsiteClicktools Delivers a Cost Effective & Robust Solution for Barclays to Survey Its Entire Customer Base and Obtain Valuable Analytics Reporting for Management
Barclays
Gary Hull
Proposition Design Manager
ClickTools
Clicktools provides a cloud-based solution that enables organizations to collect, centralize, and act on customer feedback, leveraging the power of CRM. Since 2001, Clicktools surveys have helped organizations of all sizes and across industries improve customer experience and loyalty. Thousands of marketing, sales, and support professionals worldwide use Clicktools to collect information through surveys, scripts, and forms; centralize the data in CRM; and act on insights to deepen customer relationships.
Case Studies
Showing 18 ClickTools Customer Success Stories
Bluewolf Partners with Clicktools to Power “The State of Salesforce” Data Collection
Bluewolf
Jonathan Staley
Product Marketing Manager
Clicktools Helps Carlson Hotels Save Time and Increase Efficiency by Automating a Complex Rate Negotiation Process
Carlson Hotels
Danelle Lockwood
Sales Business Analyst, Carlson Hotels
FinancialForce Uses Clicktools to Expand their Feedback Program
FinancialForce
Addy Clark
Manager
Clicktools saves Fortune 500 Company $350,000 year over year
Fortune 500 company
FusionStorm Uses Clicktools to Launch its First Customer Satisfaction Survey Program
FusionStorm
Doug Adams
Senior Vice President, Engineering, FusionStorm
Clicktools helps ICON PLC automate a costly and time-consuming clinical study process
ICON plc
Nuala Ryan
Senior Director, Feasibility and Site Evaluation, ICON
Lifes2good Uses Clicktools to Deliver Exceptional Customer Experience
Lifes2good.com
Gareth Rogann
CTO
Liquid Friday Uses Clicktools to Improve Customer Satisfaction & Process Efficiencies
Liquid Friday
Richard Pomeroy
Project Manager, Liquid Friday
The Value of Centralized Information for Strong Community Relationships
One Spirit Learning Alliance
Gordon Brode
Director of Operations Strategy
Pitney Bowes Business Insight increases its Net Promoter Score by 30 points using Clicktools integration with Salesforce
Pitney Bowes
Marilyn Otto
Vice President of Customer Experience, PBBI
Clicktools saves Plantronics thousands of dollars and improves overall call center efficiency
Plantronics
Ed Romson
Director, Global Customer Care, Plantronics
Rackspace Uses Clicktools and NPS to Maintain Competitive Advantage
Rackspace Technology
Fabio Torlini
VP of Marketing, International
Royal Canin Combines Clicktools & Salesforce to Power Feedback Programs Across the Organization
Royal Canin
Gabriela Bueno Scapim
Quality Coordinator
Standard & Poor’s trust Clicktools to care for their clients’ Satisfaction Results
Standard & Poor's
Raj Bansal
Senior Director, Global CRM
Vaillant Group UK Uses SURVE to Manage & Respond to Feedback from Customers and Employees
Vaillant
Elizabeth Parker
Call Agent, Vaillant Group UK
Voices.com Relies on Clicktools to Maintain a 95% Customer Satisfaction Rating
Voices.com
David Ciccarelli
CEO, Voices.com
Clicktools Helps Yorkshire Building Society Increase Employee Satisfaction Surveys Response Rates and Improve Employee Morale
Yorkshire Building Society
Debbie Hughes
Yorkshire Building Society
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