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Visit Website3BG Scales Sales Expertise and Gets Agents Up and Running Quickly with Balto Real-Time Guidance
3BG Supply Co.
Shane Araujo
President
Balto
Balto's best-in-class AI listens to both sides of your agents’ conversations and provides real-time guidance, resulting in happier customers, increased revenue, and perfect conversations on every call.
Case Studies
Showing 38 Balto Customer Success Stories
Accelerated Receivables Solutions Shifts Risk To Reward With Balto’s Real-Time Guidance
Accelerated Receivables Solutions
Randi Gabel
Collections Manager
How to Ditch Call Mining with Real-Time Coaching Accelerated Receivables Solutions
Accelerated Receivables Solutions
Randi Gabel
Collections Manager
Balto Flattens the Learning Curve and Increases Revenue for Arsenal Business Growth
Arsenal Business Growth
Jessica Scott
Operations Manager
How Bordner Home Solutions Uses Real-Time Tools to Close Gaps in Calls
Bordner Home Solutions
CACi - Customer Case Study
CACi
Roger Weiss
Chief Operating Officer
How Credit Control Stays a Top Agency with Balto
Credit Control
Nick Jarman
Credit Control
Leading Change in Collections With Credit Control Corporation
Credit Control Corporation
How DriveSavers Uses Balto as End-to-End Data Experts
Drivesavers
Emergicon Gains Message Consistency, Increased Call Volume, and Shorter Hold Times with Balto
Emergicon
Shannan Turner
Patients Account Manager
Enterprise Insurance Company - Customer Case Study
Enterprise Insurance Company
Expo Home Improvements Unlocks the Incredible Impact of Real-Time QA Tracking with Balto
Expo Home Improvements
Sheldon Mallory
Contact Center Training Manager
30% More Appointments in Just Months Florida Window & Door
Florida Window & Door
Gonzaba Medical Group Soars to New Levels of Efficient and Consistent Patient Communication
Gonzaba Medical Group
Valeria Estrada
Patient Services Representative
Integris Health Enhances Patient Support and Operational Efficiency with Balto
Integris Health
How Balto is Changing Insurance Conversations
Largest Health Insurance Company
Leading Flooring Company - Customer Case Study
Leading Flooring Company
World-Class Customer Service Drives Insurance Companies Forward
Leading Insurance Company
Link Interactive - Customer Case Study
Link Interactive
Kirk Brundage
General Manager
Midwest Fidelity Services Company - Customer Case Study
Midwest Fidelity Services Company
Midwest Recovery Systems - Customer Case Study
Midwest Recovery Systems
Mylo Levels Up Remote Agents and Improves Sales With Balto
Mylo
Jeremy Duane
Director of Sales
How National General Cut 53 Seconds Off Their AHT by Ditching PDFs
National General
Julie Morelli
Call Center Director, Claims
Powering People, Driving Performance NYPCC’s Success With Balto
New York Psychotherapy and Counseling Center
How Balto Supports This Leading Office Retail Company Achieve Top-Tier Customer Experience
Office Retail Company
How One Mnet Health Optimizes Compliance and QA with Balto
One Mnet Health
ONLINE Information Services Uses Balto For More Effective Onboarding & Collections Calls
Online Information Services
Mike McCeney
Collections Manager
PJ Fitzpatrick’s Journey with Balto Enhancing Sales and Training
P.J. Fitzpatrick
Pharmakinnex - Customer Case Study
Pharmakinnex
Mike Stanzione
Senior Account Manager
Pima Medical Institute Cuts Inefficiencies With Real-Time Guidance and Notetaker
Pima Medical Institute
How Michael McMillan Uses Real-Time Insights to Keep His BPO Indispensable
Proximo CX
Michael McMillan
Chief Executive Officer
Redirect Health Elevates Member Experiences With Balto
Redirect Health
Renewal by Anderson Delivers World-Class Homeowner Experience With Balto
Renewal by Andersen
Don Halling
Regional Director of Inside Sales
Tate and Kirlin Associates - Customer Case Study
Tate and Kirlin Associates
Bob Dougherty
VP of Operations
The Junkluggers Stay on Message With Balto’s Real-Time Guidance
The Junkluggers
Billing Provider UGA Finds New Strides With Balto Real-Time Coaching
UGA Finance
Sean Wheaton
Contact Center Supervisor
Why UGA Finance Agents Don’t Rely on Managers to Answer Questions
UGA Finance
UGA Nets Tangible Gains Through Real-Time Quality Assurance Partnership With Balto
UGA Finance
Sean Wheaton
Contact Center Supervisor
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