Case Study: Enterprise Insurance Company achieves 15% increase in conversion rates with Balto

Enterprise Insurance Company - Customer Case Study

Enterprise Insurance Company ran a 14-week A/B test to see how agents using Balto's Real Time Technology performed versus Non-Balto users. Facing the need to raise conversion rates, boost rep ratings, and reduce average handle time, the insurer partnered with Balto and analyzed more than 10,000 live calls to measure impact.

Balto deployed its AI-powered real-time guidance — analyzing speech on both sides of the call to deliver critical prompts to reps and give managers conversation-level insights. The results: Balto users saw a 15% increase in conversion rates, a 7.8% increase in rep ratings, and a 7.7% decrease in average handle time, along with higher sales per call compared to Non-Balto users.