Case Study: CACi achieves 25% increase in daily collections and 65% reduction in ramp time with Balto

CACi - Customer Case Study

CACi is a St. Louis collections company (first and third party) that sought ways to boost revenue, improve consumer sentiment, and tighten compliance while grappling with typical industry challenges like high turnover and long training ramp times. CACi adopted Balto’s real-time AI coaching solution because it focuses on guiding the collector during live calls and aligning interactions with the company’s existing training and collector-first philosophy.

Balto implemented on-call AI coaching and customizable scripting plus Balto-guided drop-in training to prompt better conversation techniques (e.g., letting consumers speak, countering objections, exploring sources of funds) and enforce best-practice compliance. The results were immediate and measurable: Balto drove a 25% increase in daily collections, a 75% uptick in average immediate payments, and a 65% decrease in training/ramp time, while improving consumer goodwill and energizing CACi’s workplace.

CACi

Roger Weiss

Chief Operating Officer