Case Study: Midwest Recovery Systems achieves 43% reduction in compliance deficit with Balto

Midwest Recovery Systems - Customer Case Study

Midwest Recovery Systems, a third‑party collections agency based in Earth City, Missouri with 85 employees, needed to scale into more direct client relationships while meeting growing compliance and audit demands. Their QA team couldn’t review enough calls—agents made about 3,000 calls per week while QA could only sample roughly 10 calls per agent—and post‑call analytics proved too slow, so Midwest Recovery Systems selected Balto’s real‑time call coaching and analytics to close the gap.

Balto implemented real‑time coaching across a 50‑user environment, integrating quickly and training users in about a week to boost QA bandwidth and monitor every call. Within the first year, Balto helped Midwest Recovery Systems reduce their compliance deficit by 43%, enabling them to meet evolving industry standards and pursue more direct client relationships.

Midwest Recovery Systems