B2X Care Solutions

B2X is a Business Process Outsourcing (BPO) provider specializing in customer care solutions. Some of the world’s leading manufacturers of smartphones, consumer and household electronics rely on service solutions by B2X. B2X’s goal is to design efficient aftermarket processes and to provide innovative customer experiences. Since its inception in 2007, B2X has continuously worked on expanding the global service platform, which is based on an integrated service partner network. Cutting-edge technologies and a worldwide service organization ensure that B2X customers benefit from a consistent and manageable aftermarket service that unlocks new potentials for growing sales and reducing costs.

Case Studies

Showing 12 B2X Care Solutions Customer Success Stories

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B2X helps Apple provide superior customer care in the Indian market

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Google offers home repair services for Google Pixel 2 smartphones in India with B2X as exclusive after-sales partner

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Microsoft Implementing a consistent customer service experience in 132 countries

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Motorola offers smartphone customers value-added services powered by B2X

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Motorola Flagship service center provides first-class service and express repairs

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OnePlus delivers superior customer care around the globe, powered by B2X

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Samsung provides superior customer care in Brazil with fast help through in-store consultants

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Samsung and B2X set new service standards for consumer electronics in Vietnam

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Samsung offers outstanding customer care in India with Customer Service Plazas run by B2X

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Simplesurance Managing insurance fulfillment in 28 European countries

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Xiaomi accelerates European expansion and relies on after-sales partnership with B2X

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Mobile challenger brands such as Xiaomi rely on B2X India’s multi-brand service network

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