Case Study: Motorola achieves first-class in-store smartphone service with B2X Care Solutions

Motorola Flagship service center provides first-class service and express repairs

The customer, Motorola, a Lenovo company, sought to achieve long-term differentiation in the Colombian market through innovative customer care. Their challenge was to implement a new in-store service concept that would provide a seamless and first-class brand experience, from sales to support and express repairs, in order to significantly increase customer satisfaction.

The vendor, B2X Care Solutions, implemented an integrated in-store service solution at Motorola's flagship center in Bogotá. B2X managed the entire end-to-end service process, providing fast software support and hardware repairs performed by certified technicians. This partnership resulted in high customer satisfaction through reliable, competent, and personal service, including a reduction in avoidable repairs.

Motorola

Nicolas Chavez

Service Manager Colombia