Case Study: Google achieves seamless in-home Pixel repair service with B2X Care Solutions

Google offers home repair services for Google Pixel 2 smartphones in India with B2X as exclusive after-sales partner

The customer is Google, which needed to provide seamless and convenient after-sales support for its Pixel smartphone users in India. The challenge was to minimize customer downtime in a market where smartphone usage is extremely high, overcoming logistical hurdles to offer a truly hassle-free repair service.

B2X Care Solutions implemented an exclusive, comprehensive service solution for Google. This included in-home repairs by certified technicians, a mail-in option with a provided loaner device, and a network of walk-in centers. The results involved fully automated processes, high customer satisfaction from the convenient service, and a successful one-stop-shop partnership that required no capital investment from Google for the infrastructure.

Google

Prem Pandian

Manager Value Added Services