Case Study: simplesurance expands customer care to 28 European countries with B2X Care Solutions

Simplesurance Managing insurance fulfillment in 28 European countries

The customer, simplesurance, is a Berlin-based startup aiming to be the world’s leading e-commerce provider for product insurance. As they expanded their network of online shops, they were challenged with finding an established customer care platform to support their rapid entry into new markets and ensure a superior customer experience. They partnered with B2X Care Solutions to address this need.

The vendor, B2X Care Solutions, implemented its proven customer care solution, enabling simplesurance to launch service operations in 28 European countries in under two months. This solution provided a seamless customer experience, complete with real-time tracking and a 5-day repair guarantee. The measurable results included a 98% customer satisfaction rate, minimized claim costs, and a significantly shortened time-to-market for simplesurance.

Simplesurance

Robin von Hein

Chief Executive Officer & Founder