Case Study: OnePlus achieves global customer care expansion with B2X Care Solutions

OnePlus delivers superior customer care around the globe, powered by B2X

OnePlus, an innovative smartphone manufacturer, faced the challenge of rapidly expanding its global customer service operations to support its growth into 31 new markets outside of Asia. They needed a partner to manage the complete end-to-end customer care process and provide a unified, high-quality service experience. To achieve this, OnePlus partnered with B2X Care Solutions and utilized their SMARTCARE TECHNOLOGY platform.

B2X implemented a comprehensive solution, automating the entire service process from arranging doorstep pickups to managing repairs and returns. This provided OnePlus with 100% real-time visibility into all service interactions through SMARTANALYTICS. As a result, B2X enabled OnePlus to expand its customer care into 28 European countries, the US, Canada, and India within just two months, creating a global service blueprint for rapid future growth and ensuring a superior customer experience.

OnePlus

Lady Xu

Global Head of Customer Support