Aisera B2B Case Studies & Customer Successes

AISERA helps make businesses and customers successful by offering consumer-like user experience for support and operations. They have built the world’s first AISM solution for IT, HR, Customer Service, Facilities, and IT/Cloud Operations. With AISERA, organizations can provide a personalized and proactive experience for users by automating the resolution of tasks and actions.

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Aisera B2B Case Studies & Customer Successes

Case Studies

8x8 achieves 65% auto-resolution and 70% customer satisfaction boost with Aisera Conversational AI

Amazon Web Services (AWS) achieves scalable, end-to-end AI Service Experience in the cloud with Aisera

Autodesk achieves proactive outage prediction and 70% MTTR reduction with Aisera AIOps

Carta achieves 74% auto-resolution, 95% CSAT and $1M cost savings with Aisera's Conversational AI

Chegg achieves 80% auto-resolution and rapid ticket closure with Aisera's AI Service Desk

Dartmouth achieves 86% auto-resolution and $1M+ annual service desk savings with Aisera’s AI Service Desk

Dave achieves 24x7 on-demand customer support and 70% auto-resolution with Aisera

Global Hi‑Tech Company achieves 30% improved employee productivity and 45% auto-resolution with Aisera AI Service Desk

Grant Thornton achieves 75% auto-resolution of employee IT requests with Aisera's AI Service Desk

McAfee achieves 74% auto-resolution and higher customer satisfaction with Aisera's Conversational AI

Medallia achieves 45% auto-resolution and 30% agent productivity gains with Aisera's AI Service Desk

Military Branch achieves 64% auto-resolution and 80% improvement in resolution times with Aisera AI Service Desk

National Healthcare Provider achieves 75% ticket auto-resolution and 80% productivity improvement with Aisera's AI Service Desk

NJ TRANSIT achieves $1M in support cost savings and 70% improved employee experience with Aisera AI Service Desk

Reputation achieves 60% auto-resolution and saves 10.6K agent hours with Aisera

Snowflake achieves a 63% reduction in MTTR with Aisera Ticket AI

Zoom achieves 85% agent productivity gains and 80% improved employee experience with Aisera's AI Service Desk

Zoom achieves faster resolutions and 85% improved CSAT with Aisera's AI Customer Service

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