Case Study: Autodesk achieves proactive outage prediction and 70% MTTR reduction with Aisera AIOps

Autodesk - Customer Case Study

Autodesk, the multinational design and engineering software company, struggled with a high volume of alerts from ServiceNow, Dynatrace and Catchpoint that required manual triage and produced non-actionable data across disparate systems like Yeti. Without automation, service maps, or intelligent correlation, Autodesk’s IT team faced long mean time to repair (MTTR), inefficient root-cause analysis, and limited ability to predict or prevent major incidents—so they engaged Aisera.

Aisera deployed its AIOps solution—providing major-incident detection, auto root-cause analysis, dynamic CMDB and service maps, and out-of-the-box integration with Autodesk’s ticketing and alerting tools—so incidents could be correlated and remediated proactively. The implementation delivered measurable impact: 65% of major incidents predicted, up to 70% reduction in MTTR, and a 50% increase in IT agent productivity, enabling Autodesk to prevent outages and free admins to focus on higher-value work.

Autodesk

Prakash Kota

Chief Information Officer