Case Study: BDO Canada boosts IT productivity with Aisera Assistant

BDO Canada boosts employee productivity and scales IT support with Aisera Assistant

BDO Canada, one of the country’s largest professional services networks, was struggling with overwhelming IT ticket volumes that created productivity bottlenecks. Its existing support solution had low deflection and limited self-service, leaving service desk agents tied up with routine requests instead of strategic work. BDO Canada turned to Aisera Assistant to improve employee IT support.

BDO Canada launched EVA, powered by Aisera’s AI Agent platform, to deliver proactive self-service and autonomous handling of common IT requests such as software provisioning, hardware procurement, and account troubleshooting. With Aisera, BDO Canada has handled more than 3,200 IT requests, auto-resolved 84% right away, improved productivity by 72%, and generated an estimated $1.9M in cost savings.

BDO Canada

Marco De Lisi

Senior Manager, IT