Case Study: City & County of Denver reduces IT costs and boosts employee satisfaction with Aisera

The City & County of Denver reduces costs and streamlines IT operations with Aisera’s AI Agent Platform

The City & County of Denver, the governmental body responsible for administering services and operations in Denver, Colorado, faced slow manual IT processes, delayed employee support, and rising costs that made it harder to serve residents efficiently. To improve employee experience and operational efficiency, the city turned to Aisera and its AI Agent Platform, including the Ask Dee self-service experience powered by Aisera AI Agents.

Aisera implemented domain-specific AI agents to automate common IT requests such as software provisioning, account troubleshooting, and hardware issues. The results were strong: Denver achieved an 81% auto-resolution rate, saved 79,000 user hours, and increased employee satisfaction by 85%, while also freeing IT teams from repetitive work and improving service availability.

City & County of Denver

Sean Greer

IT Director