Case Study: Dave achieves 24x7 on-demand customer support and 70% auto-resolution with Aisera

Dave - Customer Case Study

Dave (Dave.com), a challenger bank serving millions of users, needed to scale customer support beyond its Zendesk ticketing, app messaging, and knowledge-base articles to provide immediate, personalized answers and consistent agent responses. To solve rising response times and support a fast-growing user base, Dave partnered with Aisera to deploy Aisera’s Conversational AI / AI Customer Service solution and 24x7 virtual assistant.

Aisera implemented a conversational virtual assistant with NLP, auto-resolution and agent-assist features, enabling automated ticket creation and knowledge-gap identification. The deployment delivered measurable impact: 70% auto-resolution, a 50% boost in agent productivity, 60% improvement in first-call resolution, average response time of one second, reduced ticket volume, and faster SLAs/MTTR — results Dave began seeing within days of launching Aisera.

Dave

Mia Alexander

VP of Customer Success