Edmunds.com achieves 90% customer satisfaction and handles 50% of support volume with Zendesk Support & Chat
Edmunds.com
Justin Smith
Manager
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Shaadi.com achieves 40% faster response times and 90% customer satisfaction with Zendesk
Shaadi.com
Nilesh Borgharkar
Vice President of Customer Operations
Bill.com achieves proactive, omnichannel support and faster SLAs with Zendesk
Bill.com
Ashish Patel
Director of Customer Support
MADE.COM achieves faster multichannel support and product-quality insights with Zendesk Support
Made.com
Dee Kumar
Head of Customer Services (UK)
allbeauty.com achieves 30% fewer tickets and faster, smoother seasonal support with Zendesk Talk
allbeauty.com
Chris Le Cheminant
allbeauty.com
GlassesUSA.com sees CX success with voice of the customer data
GlassesUSA.com
Doron Pryluk
Senior Vice President of Customer Experience
Wine.com drives loyalty with personalized service + live chat sommeliers
Wine.com
Addie Wallace
Director of Brand Marketing
Eurail races along the tracks with Zendesk AI
Eurail.com
Mireille Verweij
Head of Customer Service
MyDeal.com.au builds brand trust through personalized customer experiences
MyDeal
Caitlin Moore
Customer Service Manager
Made.com improves customer support and reporting with Zendesk Guide
Made.com
Dee Kumar
Head of Customer Services (UK)
MADE.COM achieves scalable multichannel support across 4 countries with Zendesk Messaging
Made.com
Dee Kumar
Head of Customer Services (UK)
GlassesUSA.com sees CX success with voice of the customer data
GlassesUSA.com
Doron Pryluk
SVP of Customer Experience
Shaadi.com achieves 40% faster wait times and 90% customer satisfaction with Zendesk Messaging
Shaadi.com
Gourav Rakshit
Chief Executive Officer
Bill.com anticipates customer needs and boosts response times with Zendesk Messaging
Bill.com
Ashish Patel
Director of Customer Support
Made.com improves customer support and reporting with Zendesk Support
Made.com
Dee Kumar
Head of Customer Services
