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19 Fonolo Case Studies

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Read 19 Case Studies from real Fonolo users sharing their business challenges and results after using Fonolo software.

  • How a Credit Union Improved the Call Center Experience and Generated $10M in New Loans
  • Allstream - Customer Case Study
  • How a Credit Union Succeeded in Lowering Abandon Rates by 50%
  • How a Child Care Services Provider Reduced Abandon Rates by 33%
  • How a Credit Union Reduced Abandon Rates and Improved the Member Experience
  • How a Credit Union Improved the Customer Experience with Call-Backs
  • Major Mobile Carrier Reduces Cost Per Call By 14%
  • Nationstar Mortgage - Customer Case Study
  • How Nutrisystem’s Call Center Successfully Manages Spikes in Call Volume
  • How a Major Mobile Carrier Reduced Cost-per-Call by 14%
  • How Canada’s Largest HVAC Service Provider Improved Their Customer Experience With Call-backs
  • Royal Bank of Canada - Customer Case Study
  • How a Credit Union Reduced Abandon Rates and Increased Service Levels
  • How a Major Cable Operator Eliminated Over 400,000 Minutes of Hold-Time
  • How a Credit Union Call Center Reduced Abandon Rates by 37%
  • How an Insurance Provider Improved the Customer Experience with Call-Backs
  • Thomas Cook - Customer Case Study
  • How Adding Call-Backs to a Legacy Call Center Reduced Abandon Rates by 62%
  • How an Outsourced Call Center Provider Reduced Cost-per-Call by 8%

About Fonolo

Fonolo is the leading provider of cloud-based call-back solutions for the contact center. The company’s innovative products improve the way call centers interact with their customers by seamlessly replacing hold time with a call-back. Regardless of where the conversation begins – on the web, mobile or by phone – Fonolo quickly and conveniently routes customers through the call center, connecting them to the right agent and eliminating hold time.

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