Fonolo B2B Case Studies & Customer Successes

Fonolo is the leading provider of cloud-based call-back solutions for the contact center. The company’s innovative products improve the way call centers interact with their customers by seamlessly replacing hold time with a call-back. Regardless of where the conversation begins – on the web, mobile or by phone – Fonolo quickly and conveniently routes customers through the call center, connecting them to the right agent and eliminating hold time.

Case Studies

Showing 19 Fonolo Customer Success Stories

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How a Credit Union Improved the Call Center Experience and Generated $10M in New Loans

1st United Services Credit Union logo

Allstream - Customer Case Study

Allstream logo

How a Credit Union Succeeded in Lowering Abandon Rates by 50%

Ascend Federal Credit Union logo

How a Child Care Services Provider Reduced Abandon Rates by 33%

Bright Horizons Family Solutions logo

How a Credit Union Reduced Abandon Rates and Improved the Member Experience

Credit Union of Colorado logo

How a Credit Union Improved the Customer Experience with Call-Backs

First Service Credit Union logo

Major Mobile Carrier Reduces Cost Per Call By 14%

Nationstar Mortgage - Customer Case Study

Nationstar Mortgage logo

How Nutrisystem’s Call Center Successfully Manages Spikes in Call Volume

Nutrisystem logo

How a Major Mobile Carrier Reduced Cost-per-Call by 14%

Optus logo

How Canada’s Largest HVAC Service Provider Improved Their Customer Experience With Call-backs

Reliance Home Comfort logo

Royal Bank of Canada - Customer Case Study

Royal Bank of Canada logo

How a Credit Union Reduced Abandon Rates and Increased Service Levels

Stanford Federal Credit Union logo

How a Major Cable Operator Eliminated Over 400,000 Minutes of Hold-Time

Suddenlink Communications logo

How a Credit Union Call Center Reduced Abandon Rates by 37%

Tech CU logo

How an Insurance Provider Improved the Customer Experience with Call-Backs

The General logo

Thomas Cook - Customer Case Study

Thomas Cook logo

How Adding Call-Backs to a Legacy Call Center Reduced Abandon Rates by 62%

Velocity Credit Union logo

How an Outsourced Call Center Provider Reduced Cost-per-Call by 8%

Vesta Networks logo

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