Case Study: Allstream boosts field technician productivity with Fonolo

Allstream - Customer Case Study

Allstream, a Canadian leader in IP communications, sought to boost productivity for its field employees by eliminating the time they spent on hold during customer appointments. They partnered with the vendor Fonolo to address this challenge using its Mobile Rescue solution.

Fonolo's solution allowed Allstream's Field Technicians to reach a support representative with a single click, which bypassed hold times entirely. This provided an immediate productivity boost for the technicians, as confirmed by the company's director, by ensuring they no longer had to wait during important client visits.

Allstream

Kent McInall

Director of Service Activation & Assurance