Fonolo is the leading provider of cloud-based call-back solutions for the contact center. The company’s innovative products improve the way call centers interact with their customers by seamlessly replacing hold time with a call-back. Regardless of where the conversation begins – on the web, mobile or by phone – Fonolo quickly and conveniently routes customers through the call center, connecting them to the right agent and eliminating hold time.
Showing 19 Fonolo Customer Success Stories
1st United Services Credit Union
Mark Edelman
Vice President Member Services
Allstream
Kent McInall
Director of Service Activation & Assurance
Ascend Federal Credit Union
Jamie Jenkins
Vice President of Information Technology
Bright Horizons Family Solutions
Chris Abel
Director of Contact Center Operations
Credit Union of Colorado
Laura Reinhold
Member Service Contact Center Manager
First Service Credit Union
Ricardo Mejia
Vice President Centralized Services
Major Australian Mobile Carrier
Nationstar Mortgage
Bill Pratt
Senior Vice President
Nutrisystem
Bill MacBride
SVP, Customer Care Operations
Optus
Paul O’Sullivan
Chairman
Reliance Home Comfort
Virag Solanki
Leader
Royal Bank of Canada
Stanford Federal Credit Union
Mark Edelman
Vice President Digital Member Services
Suddenlink Communications
Gibbs Jones
Senior Vice President Customer Experience
Tech CU
Jeannie Sugaoka
Senior Vice President of Support Services
The General
Allison Garretson
SVP, Operations & Customer Engagement
Thomas Cook
Paul Hopkins
Director of Customer Experience
Velocity Credit Union
Carol Cain
Senior Vice President, Marketing
Vesta Networks
Andrew Croll
Managing Partner
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