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Visit WebsiteHow a Credit Union Improved the Call Center Experience and Generated $10M in New Loans
1st United Services Credit Union
Mark Edelman
Vice President Member Services
Fonolo
Fonolo is the leading provider of cloud-based call-back solutions for the contact center. The company’s innovative products improve the way call centers interact with their customers by seamlessly replacing hold time with a call-back. Regardless of where the conversation begins – on the web, mobile or by phone – Fonolo quickly and conveniently routes customers through the call center, connecting them to the right agent and eliminating hold time.
Case Studies
Showing 19 Fonolo Customer Success Stories
Allstream - Customer Case Study
Allstream
Kent McInall
Director of Service Activation & Assurance
How a Credit Union Succeeded in Lowering Abandon Rates by 50%
Ascend Federal Credit Union
Jamie Jenkins
Vice President of Information Technology
How a Child Care Services Provider Reduced Abandon Rates by 33%
Bright Horizons Family Solutions
Chris Abel
Director of Contact Center Operations
How a Credit Union Reduced Abandon Rates and Improved the Member Experience
Credit Union of Colorado
Laura Reinhold
Member Service Contact Center Manager
How a Credit Union Improved the Customer Experience with Call-Backs
First Service Credit Union
Ricardo Mejia
Vice President Centralized Services
Major Mobile Carrier Reduces Cost Per Call By 14%
Major Australian Mobile Carrier
Nationstar Mortgage - Customer Case Study
Nationstar Mortgage
Bill Pratt
Senior Vice President
How Nutrisystem’s Call Center Successfully Manages Spikes in Call Volume
Nutrisystem
Bill MacBride
SVP, Customer Care Operations
How a Major Mobile Carrier Reduced Cost-per-Call by 14%
Optus
Paul O’Sullivan
Chairman
How Canada’s Largest HVAC Service Provider Improved Their Customer Experience With Call-backs
Reliance Home Comfort
Virag Solanki
Leader
Royal Bank of Canada - Customer Case Study
Royal Bank of Canada
How a Credit Union Reduced Abandon Rates and Increased Service Levels
Stanford Federal Credit Union
Mark Edelman
Vice President Digital Member Services
How a Major Cable Operator Eliminated Over 400,000 Minutes of Hold-Time
Suddenlink Communications
Gibbs Jones
Senior Vice President Customer Experience
How a Credit Union Call Center Reduced Abandon Rates by 37%
Tech CU
Jeannie Sugaoka
Senior Vice President of Support Services
How an Insurance Provider Improved the Customer Experience with Call-Backs
The General
Allison Garretson
SVP, Operations & Customer Engagement
Thomas Cook - Customer Case Study
Thomas Cook
Paul Hopkins
Director of Customer Experience
How Adding Call-Backs to a Legacy Call Center Reduced Abandon Rates by 62%
Velocity Credit Union
Carol Cain
Senior Vice President, Marketing
How an Outsourced Call Center Provider Reduced Cost-per-Call by 8%
Vesta Networks
Andrew Croll
Managing Partner
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