Delighted B2B Case Studies & Customer Successes

Delighted is a customer experience management solution that helps businesses connect with their customers - to learn, improve, and delight. Delighted is the fastest and easiest way to gather customer feedback and put it into the hands of those who can act on it. Using Customer Satisfaction Score, Customer Effort Score, and the Net Promoter System - a single question and an open-ended comment box - Delighted helps companies align customers’ needs with business growth, monitor the voice of the customer over time, and keep customers coming back. Bose, Target, Uber and other beloved brands of all sizes trust Delighted to collect, distribute and analyze feedback to create more delightful customer experiences.

Featured Companies

Delighted B2B Case Studies & Customer Successes

Case Studies

Affirm achieves scalable customer insights and product improvements with Delighted NPS

Airbnb achieves more referrals and rebookings with Delighted

American Express achieves 16-point NPS gain and increased revenue with Delighted

Bombas achieves stronger customer insights and product improvements with Delighted

Bonobos achieves real-time customer insights and measures customer love with Delighted

British Gas achieves 30% growth and lifts NPS to 75 with Delighted

ChowNow achieves stronger employee engagement and actionable eNPS insights with Delighted

CommonBond achieves a 75 NPS and more than doubles survey response rates with Delighted

Cynet - Customer Case Study

Dialogue achieves higher patient satisfaction and actionable NPS insights with Delighted

FIGS achieves elevated customer experience and closes the feedback loop with Delighted

Glassdoor achieves broader, actionable user feedback and improved user satisfaction with Delighted NPS

Happy Returns achieves a 95 NPS and real-time customer feedback at scale with Delighted

HotelTonight achieves an average NPS of 75 and doubles industry performance with Delighted

HP Indigo achieves NPS uplift (11→52) and scales real-time customer feedback with Delighted

Mission Lane achieves insights-driven, stable customer experience with Delighted

Munchery achieves real-time "Wow" customer experiences with Delighted

Pagely achieves reduced churn and real-time customer feedback with Delighted

Patch - Customer Case Study

Rakuten Rewards preserves NPS and unifies customer experience during rebrand with Delighted

Silvercar - Customer Case study

Temkin Group achieves NPS-driven customer loyalty insights with Delighted

The Hustle achieves a 21% survey response rate and actionable advertiser insights with Delighted

Tuft & Needle achieves five-star Amazon rating and product improvements with Delighted

Verishop achieves faster issue resolution and improved customer experience with Delighted

WayUp improves candidate experience and NPS with Delighted

Featured Companies

Trovata

LamasaTech

Fastpath