5 Client Heartbeat Case Studies

Company Size

Read 5 Case Studies from Client Heartbeat customers to get the most important information that is specific to your business.

  • How Dorks Delivered Increased Survey Response Rates and Identified 'At Risk' Customers Worth Thousands of Dollars
  • How Effective IT Increased Survey Response Rates by 800%
  • How JBS Gets Real, Honest Feedback From Over 70% Of Its Customers
  • How R&G Technologies Increased Customer Satisfaction by 15%
  • How Stea IT Saved an $180,000 Contract by Using Client Heartbeat

About Client Heartbeat

Client Heartbeat is a simple customer feedback tool for accounting firms, that surveys customers, measures satisfaction and identifies those that are 'at risk'. The tool works by sending personalized email surveys to customers (and getting industry high response rates of over 60%). Unlike generic survey tools, Client Heartbeat tracks changes in customer satisfaction in combination with industry data, to give intelligence behind the results. With inbuilt benchmarking features, Client Heartbeat compares satisfaction levels and performance against other companies of similar size and industry.

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