Case Study: Dorks Delivered achieves 500% increase in survey response rates and identifies at‑risk customers worth thousands with Client Heartbeat

How Dorks Delivered Increased Survey Response Rates and Identified 'At Risk' Customers Worth Thousands of Dollars

Dorks Delivered is a Brisbane-based computer repair business serving over 300 clients. They were struggling with low, unattractive ticket-based satisfaction surveys that returned around a 10% response rate and didn’t help them spot customers who might leave.

By switching to Client Heartbeat’s short, personalized 30‑second surveys, Dorks Delivered surveyed 396 customers and boosted participation by over 500%, achieving a 53% response rate. The higher-quality feedback let them quickly identify “at risk” clients worth thousands of dollars and proactively address issues to improve retention.

Dorks Delivered

Joshua Lewis

Dorks Delivered