Client Heartbeat
5 Case Studies
Case Study: Effective IT achieves 800% increase in survey response rates with Client Heartbeat
A Client Heartbeat Case Study
How Effective IT Increased Survey Response Rates by 800%
Effective IT is a small (1–10 people) IT services company in Brisbane that relies on customer feedback but was getting only 5–10% response rates from automated post-ticket surveys, leaving them without reliable insight into client satisfaction.
By integrating Client Heartbeat and personalizing the survey experience, Effective IT boosted engagement and lifted response rates to 65%—an increase of over 800%—resulting in more engaged clients and accurate, actionable feedback to guide business improvements.
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Effective IT
Chris Herbert
Effective IT