Case Study: Stea IT retains a $180,000 contract by identifying at-risk customers with Client Heartbeat

How Stea IT Saved an $180,000 Contract by Using Client Heartbeat

Stea IT is a Danish managed IT services firm that grew from a two‑person startup to a ten‑staff company and needed a way to ensure consistent service quality and spot at‑risk customers as they scaled. Wanting to monitor satisfaction over time, they surveyed 11 customers (83% response rate) to see where service levels might have slipped.

By implementing Client Heartbeat, Stea IT quickly identified three unhappy, long‑standing customers whose service had declined during growth, fixed the issues, and smoothed those relationships—retaining all contracts, including one worth $180,000 per year.

Stea IT

Rune Tipsmark

Stea IT