Northumbrian Water achieves 20%+ survey response rate and 22,000 responses in 3 months with Alvaria (Aspect PES)
Northumbrian Water
Richard Seales
Customer Contact Manager
B2B Case Studies Featuring Northumbrian Water as the Customer
Explore case studies featuring Northumbrian Water as the customer — learn how vendors and partners helped Northumbrian Water solve real business challenges.
Case Studies
Showing 12 Success Stories about Software and Services used by Northumbrian Water
Northumbrian Water achieves secure, faster remote IT support and improved first‑time resolution with BeyondTrust (Bomgar Remote Support)
Northumbrian Water
Alan Sherwen
Head of IT Services & Operations
Northumbrian Water maintains always-on VoIP and Citrix availability for 4.4M customers with NETSCOUT nGenius
Northumbrian Water - Customer Case Study
Northumbrian Water
Nigel Watson
Information Services Director.
Northumbrian Water - Customer Case Study
Utilising voice technology to drive engagement in the water industry
Northumbrian Water
Martin Jackson
Head of IS Strategy and Enterprise Architecture
Sustainable and waste-water service provider giant gets a delightful consumer experience
Northumbrian Water boosts employee experience and operational efficiency with Genesys
Northumbrian Water
David Halliday
IS Product Manager
A more personal way to communicate service updates
Northumbrian Water - Customer Case Study
Northumbrian Water
Linzie Pentleton
Asset Investment Programme Manager
Northumbrian Water improves sustainable customer service with hedgehog lab's Alexa skill
Northumbrian Water boosts customer service and field efficiency with Aspire Systems and Salesforce
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