Case Study: Northumbrian Water boosts customer service and field efficiency with Aspire Systems and Salesforce

Northumbrian Water boosts customer service and field operations with Aspire Systems after 3+ years of transformation

Northumbrian Water engaged Aspire Systems (through its acquisition Bluewave) to upgrade its internal systems, customer service, and field service processes. The challenge was to increase operational efficiencies and boost satisfaction for both its customers and developers.

Using Salesforce Service and Experience Cloud, Aspire Systems built a series of innovative solutions designed to improve the organisation's field service offering and boost its DMEX scores. The ongoing digital transformation has successfully increased efficiencies and improved customer and developer satisfaction.

Northumbrian Water