FirstEnergy achieves faster digital updates and improved customer self-service with Adobe Experience Manager
FirstEnergy
Scott Infante
Director, IT Enterprise Technologies
B2B Case Studies Featuring FirstEnergy as the Customer
Explore case studies featuring FirstEnergy as the customer — learn how vendors and partners helped FirstEnergy solve real business challenges.
Case Studies
Showing 12 Success Stories about Software and Services used by FirstEnergy
FirstEnergy achieves improved customer interactions and reduced operating costs with Adobe Marketing Cloud (Adobe Experience Manager)
FirstEnergy
Scott Infante
Director, IT Enterprise Technologies
FirstEnergy achieves faster digital updates and improved customer self‑service with Adobe Experience Manager (Adobe)
FirstEnergy
Scott Infante
Director, IT Enterprise Technologies
Putting It All On The Line For 6 Million+ Customers
The Power To Help Habitat For Humanity
When A Community And A Utility Come Together
Energy company optimizes websites, mobile websites, and apps with Adobe Experience Manager to improve customer interactions
FirstEnergy
Scott Infante
Director, IT Enterprise Technologies
Flipping the switch to clean energy
FirstEnergy achieves 100% call capture and improved eBill enrollment with NICE Systems' Nexidia Analytics
FirstEnergy
Gregory Hussing
Director of Customer Contact Centers
FirstEnergy achieves subscription-based eCommerce launch for FirstEnergy Home with Aria Systems' billing and monetization platform
FirstEnergy
Rick Charles
Systems Manager
FirstEnergy - Customer Case Study
FirstEnergy Powers File Transfer Management
FirstEnergy
Ryan Andrews
Senior IT Security Analyst
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