Case Study: FirstEnergy streamlines secure file transfers with Coviant Software’s Diplomat MFT

FirstEnergy Powers File Transfer Management

FirstEnergy, the electric utility headquartered near Pittsburgh, needed a better way to handle hundreds of daily secure file transfers to banks, health care organizations, and regulators. Its legacy process used separate tools for encryption and file transfer, relied on manual scripting, and became increasingly error-prone as transaction volumes rose. Coviant Software’s Diplomat MFT Standard Edition was chosen to address the need for a single solution that could encrypt, decrypt, and move files reliably and on time.

With Coviant Software’s Diplomat MFT, FirstEnergy automated encryption and transfer in one workflow, added secure FTP capabilities, and gained strong audit, debugging, and notification features. The result was a major reduction in operational issues: job failures dropped from 1–2 per day with the manual system to fewer than one per week, while IT teams could be alerted immediately to errors before they became business problems.

FirstEnergy

Ryan Andrews

Senior IT Security Analyst