Case Study: FirstEnergy achieves subscription-based eCommerce launch for FirstEnergy Home with Aria Systems' billing and monetization platform

FirstEnergy Selects Aria Systems’ Billing and Monetization Platform for Its New eCommerce Initiative, FirstEnergy Home

FirstEnergy, a Fortune 500 utility serving six states, launched a new eCommerce initiative, FirstEnergy Home, to offer residential subscription and recurring services such as whole-home protection, smart-home products, and internet/voice/video. To support this shift into subscription- and usage-based offerings and deliver improved customer experiences, the company needed a flexible, cloud-based billing and monetization solution.

FirstEnergy selected Aria Systems’ cloud billing platform to power FirstEnergy Home, enabling flexible subscription and usage billing, faster time to market, and improved monetization of new services. The deal marks Aria’s entry into the utilities sector and gives FirstEnergy a scalable platform to grow recurring revenue from its new product portfolio.

FirstEnergy

Rick Charles

Systems Manager