Ubiquity

Ubiquity was founded on the belief that their clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office operations, and business transformation.

Case Studies

Showing 13 Ubiquity Customer Success Stories

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Live Chat (Done Right) Offers Path to Productivity, Customer Satisfaction

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Teaching Students to Become Customers for Life

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Call Containment Exceeds Benchmarks Quickly optimizing caller self-service in IVR turned the tide for a premier banking app

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Customer-obsessed digital bank aims for zero complaints

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How ConverseNow delivered better CX to hungry customers while boosting efficiency and revenue for the restaurants who rely on them

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U.K. fintech taps offshore talent for 24/7 coverage & specialty service ahead of U.S. expansion

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Transforming Tech Support with Data Analytics

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Healthtech innovator gains operational edge with actionable insights

Hungry for more restaurant partners and more satisfied customers, a food-delivery startup gets an operational overhaul

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How to build multichannel infrastructures for challenger finserv brands

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Ubiquity helps ‘Uber’ of package delivery meet surging demand with tiered service delivery from multiple geographies

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Refining the customer journey helped Spanish-language media titan Univision improve retention and profitability

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Three-Month Turnaround Meets High CX Service Level Goals

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