Ubiquity B2B Case Studies & Customer Successes

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Ubiquity was founded on the belief that their clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office operations, and business transformation.

Case Studies

Showing 13 Ubiquity Customer Success Stories

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Accent Group achieves faster chat response times and higher customer satisfaction with Ubiquity

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BankMobile reduces call volume and boosts customer satisfaction with Ubiquity

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BankMobile Vibe boosts IVR call containment with Ubiquity

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BMTX achieves faster customer support and fewer complaints with Ubiquity

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ConverseNow achieves higher order value and lower costs with Ubiquity

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Curve achieves higher CSAT and productivity with Ubiquity

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GoDaddy achieves higher first-call resolution and customer satisfaction with Ubiquity

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healthtech firm achieves operational efficiency and 99% quality with Ubiquity

Menulog achieves faster merchant onboarding and higher customer satisfaction with Ubiquity

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Oxygen achieves faster support and stronger CX with Ubiquity

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Roadie achieves scalable multichannel support and faster response times with Ubiquity

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Univision boosts card activations and loads with Ubiquity

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Viking Pest Control achieves 98% call answer rate and 22% faster handling with Ubiquity CX support

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