Case Study: healthtech firm achieves operational efficiency and 99% quality with Ubiquity

Healthtech innovator gains operational edge with actionable insights

A healthtech firm needed to scale its operations cost-effectively without compromising on compliance or innovation for its digital healthcare platform. They partnered with Ubiquity to handle back-office data entry, seeking a solution that would reduce their in-house workload while maintaining high quality and accuracy.

Ubiquity designed an offshore program in Bacolod, Philippines, that maximized cost efficiency and maintained stringent attention to detail. By enhancing reporting and developing new procedures, they achieved 99% quality and 100% alignment on QA audit scores, leading to 97% retention. Ubiquity's strategy also fostered a highly engaged team with an 82% agent satisfaction rate, positioning the healthtech firm for further expansion.