Case Study: Curve achieves higher CSAT and productivity with Ubiquity

U.K. fintech taps offshore talent for 24/7 coverage & specialty service ahead of U.S. expansion

Curve, a U.K. financial super app, was struggling to support its expanding customer base and U.S. launch from its Bristol contact center. They needed more resources for customer support, fraud prevention, and specialized banking operations. The company contacted Ubiquity to extend service hours and find a partner with the regulatory acumen required for their sensitive compliance work.

Ubiquity designed an offshore solution with teams in the Philippines, providing comprehensive banking and compliance training. Using their performance management platform, Ubiquity more than doubled agent productivity within two months and achieved a 5% increase in customer satisfaction (CSAT) in four months. The vendor also quickly scaled headcount by 40% to handle unexpected volume surges, establishing itself as a strategic partner for Curve's continued global expansion.

Curve

Shachar Bialick

Founder & Chief Executive Officer