Thread B2B Case Studies & Customer Successes

Thread's AI Service Desk combines the power of AI, automation, chat, and inboxing to unlock magical service experiences for scaling MSPs and their customers. Customers get help when and where they want it without unsatisfying processes and frustrating resolution times; MSPs can support more requests and provide true value rather than being bogged down by phone calls, broken processes, and complex tech stacks.

Case Studies

Showing 19 Thread Customer Success Stories

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How Advantage Microsystems Cut Resolution Time by 20% After Implementing Thread

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How AI Chatbots Revolutionize MSP Service Desks

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Why Blacktip Chose Thread: Seamless Customer Collaboration & Intelligent Issue Swarming

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How Thread x CloudRadial Removes Friction and Reduces Resolution Times

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The CloudRadial Playbook: How Fast-Growing MSPs Can Gauge Operational Efficiency

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How chat can help you stay ahead of emerging IT service trends in 2024

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How Five Star Technology created a Virtual Help Desk with Thread to improved ticket response times by 98%

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How Integritek Makes IT Service More Human with AI

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How Interlaced reduced their response time by 74% with Thread

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How Interlaced - LA Streamlined Ticket Bottlenecks with Thread’s Slack-Embedded Service App

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How Thread Helped Interlaced LA Improve Customer Satisfaction by Meeting Users Where They Are

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Logic TCG achieves an 86% same-day close rate with Thread

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How Marco Reclaimed Time for What Counts

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How Network Overdrive Improved Support Efficiency by 80% with Next-Gen Service Alignment

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NSO used Thread to give its clients what they really wanted: chat support

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Why RFA's Yohan Kim Thinks Embedded Chat is the Future of MSP Comms

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How RFA Boosted SLAs By Over 25% After Making the Switch to Thread

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How MSPs Can Unlock Service Efficiency with Modern Tools

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WheelHouse IT reduced response times by 92% with Thread

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