Case Study: CloudRadial reduces resolution times with Thread

How Thread x CloudRadial Removes Friction and Reduces Resolution Times

CloudRadial, an IT client services automation platform for managed service providers (MSPs), was seeking a more efficient way to handle client inquiries. They had a robust system for automated ticketing and data but lacked a solution for providing real-time, live support to clients, which was causing friction and potentially extending resolution times. They partnered with Thread to integrate its Inbox, Messenger, and Workflow products to address this gap.

The solution involved integrating Thread's live chat and AI-powered automation tools directly with the CloudRadial platform. This provided MSPs with the ability to offer immediate, high-touch support as if they were in the same room as the client, significantly cutting down on the back-and-forth of traditional ticketing. By implementing Thread, the partnership delivered faster and easier resolutions, drastically reduced ticket resolution times, and provided a strong return on investment with little-to-no cost of adoption for users.

CloudRadial

Jeff Farris

President & CEO