Case Study: Interlaced reduces response times by 74% with Thread

How Interlaced reduced their response time by 74% with Thread

Interlaced, a provider of B2B technology solutions and IT services, wanted to offer its clients omnichannel communications with a personal touch. Their existing tools made real-time communication difficult and created data silos. They chose Thread from the ConnectWise marketplace to find a solution that would allow them to meet clients on their preferred platforms like Slack and Teams.

Thread provided its chat tool, workflow automation, and Magic AI assistant to help Interlaced communicate with customers on any platform. The solution automatically routed tickets and freed up the team from administrative work. Using Thread resulted in a 74% faster response time, a 30% time savings on administrative tasks, and a 5% increase in their gross profit margin.

Interlaced

Evan Dumouchel

Vice President of Operations