Case Study: Logic Technology Consulting Group achieves 86% same-day close rate with Thread

Logic TCG achieves an 86% same-day close rate with Thread

Logic Technology Consulting Group, an IT managed service provider, faced challenges in meeting client expectations for quick support and reducing time to resolution for service tickets. They wanted to integrate a chat function into their customer support workflow to reach clients where they work. To solve this, they turned to Thread's chat platform, which includes products like Inbox, Messenger, Workflow, and Magic.

By implementing Thread, Logic achieved streamlined workflows through features like AI-powered automation and real-time collaboration between technicians and end users. This solution delivered significant results, including an 86% same-day close rate, a 65% improvement in time to response, a 12% increase in efficiency, and a 132% return-on-investment. The vendor, Thread, provided the tools that directly addressed the company's core challenges.

Logic Technology Consulting Group

Yohan Ruparatne

Founder and President