Proto B2B Case Studies & Customer Successes

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Proto is a leading generative AI platform for local customer experience. Powered by GPT and a proprietary AI engine, Proto's AI Customer Experience (AICX) Platform automates transactions, tickets, bookings, and other high-volume interactions for local and mixed languages across text, voice and 20+ messaging channels. Proto is globally-recognised for its inclusive AICX solutions across the government, financial, health, and transport industries.

Case Studies

Showing 14 Proto Customer Success Stories

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Enhanced crypto trader experience with Proto AICX

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FINCA Uganda automates 71% of customer inquiries with Proto

FINCA Uganda logo

First National Bank of Zambia achieves 80% automation in customer support with Proto

First National Bank of Zambia logo

Chat banking automation for digital payments in the Philippines

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National Bank of Rwanda scales consumer protection across 591 financial institutions with Proto

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PhilCare automates patient support across 1,600 hospitals with Proto

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Philippines Department of Trade and Industry automates citizen support across six groups with Proto

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Securities and Exchange Commission of the Philippines automates citizen inquiries with Proto's CAROL AI agent

Securities and Exchange Commission of the Philippines logo

Sparkle achieves 76% support automation with Proto

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The Central Bank of the Philippines improves employee support with Proto AI chatbot

The Central Bank of the Philippines logo

The Central Bank of the Philippines automates 89% of financial consumer protection with Proto

The Central Bank of the Philippines logo

The Medical City Clinic achieves 273% increase in automated patient service with Proto

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The Medical City South Luzon improves patient support with Proto AI

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Universal Storefront Services Corporation achieves 30% more support capacity with Proto

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