Case Study: The Medical City Clinic achieves 273% increase in automated patient service with Proto

AI-enabled patient experience improvement in the Philippines

The Medical City Clinic, a major outpatient clinic network in the Philippines, faced a high volume of repetitive patient inquiries across its 70+ locations, creating significant administrative load and delays. To address challenges like appointment booking, scheduling, and test result requests, the clinic partnered with Proto to deploy an AI patient assistant named TimCeeCee.

Proto's solution automated key workflows, including end-to-end appointment booking and providing always-on access to clinic information. This resulted in a 273% increase in automated engagement, with the AI handling 21,000 chats annually. The deployment significantly reduced administrative load for staff and improved wait times for patients.

The Medical City Clinic

Roberto Muñoz

Chief Executive Officer