Case Study: Universal Storefront Services Corporation achieves 30% more support capacity with Proto

AI-based chatbot for financial services in the Philippines

Universal Storefront Services Corporation (USSC), a leading provider of financial services in the Philippines, faced rising pressure on its customer support due to expanding digital operations. The challenge was to handle a high volume of multilingual inquiries without increasing headcount. Partnering with Proto, USSC sought to implement a scalable AI chat assistant to automate common queries and improve service quality.

Proto deployed a multilingual AI chat assistant named UNA to handle inquiries across webchat and Messenger. The solution automated 85% of inquiries, handled 60,000 interactions annually, and increased the company's support capacity by 30% without scaling the team. This resulted in faster response times and higher customer satisfaction for USSC.

Universal Storefront Services Corporation