PolyAI B2B Case Studies & Customer Successes

PolyAI develops a machine learning platform for conversational artificial intelligence. Conversational AI has huge potential - it will automate customer support and deliver infinitely better ways of working with technology. They have built the world's best platform for creating conversational agents. Their agents understand users and hold conversations without getting confused. They are available 24/7 and can speak almost any language you might need them to. The PolyAI platform has been used to successfully deploy conversational agents for numerous use cases.

Atos cuts call volumes by 30% with PolyAI voice assistant

Atos

John Murphy

Director of Customer Service

Atos cuts call volumes and improves customer service with PolyAI voice assistant

Atos

Audibel reduces call abandonment and wait times with PolyAI

Audibel

Audibel reduces abandonment rates with PolyAI

Audibel

Brianna Warner

Customer Care Center Manager

PolyAI helps Carnival UK answer calls faster for improved guest experiences.

Carnival UK

Jon Wells

Director Customer Contact

Carter's reduces seasonal hiring by 60% with PolyAI

Carter's

Citizens Advice Scotland achieves faster local advice routing with PolyAI

Citizens Advice Scotland

Jane Adams

Chief Executive of Perth

Citizens Advice Scotland achieves 100% call answer rate and 30-second resolution with PolyAI

Citizens Advice Scotland

Côte Brasserie turns missed calls into reservations with PolyAI

Côte Brasserie

Côte Brasserie achieves 76% booking call conversion with PolyAI

Côte Brasserie

Richard Tallboy

Chief Information Officer

Diamond Recovery achieves higher patient enrollment with PolyAI

Diamond Recovery

Diamond Recovery boosts patient enrollment with PolyAI

Diamond Recovery

Mark Oxley

Chief Technology Officer

Fogo de Chão achieves 95% customer satisfaction with PolyAI

Fogo de Chão

Golden Nugget automates hotel reservations with PolyAI voice AI

Golden Nugget

Brian Jeppesen

Director of Contact Center Operations

Golden Nugget achieves 87% call containment with PolyAI

Golden Nugget

Brian Jeppesen

Director of Contact Center Operations

Golden Nugget automates 34% of hotel reservation calls with PolyAI voice AI

Golden Nugget

Hawksmoor achieves zero missed calls and 80,000 covers booked with PolyAI

Hawksmoor

Hopper scales phone support with PolyAI

Hopper

Jo Lai

VP of Customer Experience

Howard Brown Health improves patient experience and reduces wait times with PolyAI

Howard Brown Health

Howard Brown Health improves patient experience and reduces wait times with PolyAI

Howard Brown Health

Lauren Sullivan

Chief Information Officer

How a popular retail bank resolves 30% of calls with a customer-led voice assistant

Leading Popular Savings Bank

Melting Pot generates $250k from after-hours bookings with PolyAI

Melting Pot

Randy Barnett

Chief Technology Officer

The Melting Pot generates $250k from after-hours bookings with PolyAI

Melting Pot

Pacific Gas and Electric Company saves 35,000 labor hours with PolyAI

Pacific Gas and Electric Company

Pacific Gas and Electric saves 35,000 labor hours with PolyAI

Pacific Gas and Electric Company

Peppermill Resort Spa Casino achieves 187% ROI on labor cost savings with PolyAI

Peppermill Resort Spa Casino

Peppermill Resort Spa Casino achieves 187% ROI on labor cost savings with PolyAI

Peppermill Resort Spa Casino

Patrick Flynn

Director of Sales

Quicken improves customer experience and agent efficiency with PolyAI

Quicken

Ian Roberts

Director of Care Operations & Technology

Quicken improves customer support efficiency with PolyAI

Quicken

Retail Bank reduces call volume by 30% with PolyAI voice assistant

Retail Bank

SafeRide Health handles 1M+ calls a month with PolyAI

SafeRide Health

Simplyhealth reduces call volume with PolyAI voice assistant

Simplyhealth

Simplyhealth reduces call volume with PolyAI

Simplyhealth

Dan Eddie

Customer Service Director

The Big Table Group automates £140k in monthly reservations with PolyAI

The Big Table Group

Devon Trew

Head of IT Projects & Operations

The Big Table Group automates £140k in monthly reservations with PolyAI

The Big Table Group

UK Pub Restaurant Chain automates 70% of guest calls with PolyAI

UK Pub Restaurant Chain

UniCredit achieves a 14-point NPS increase with PolyAI

UniCredit

UniCredit achieves a 14-point NPS increase with PolyAI

UniCredit

Diego Rampoldi

Chief Digital & Information Officer

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