Case Study: Côte Brasserie achieves 76% booking call conversion with PolyAI

How Côte Brasserie turned calls into covers at a 76% conversion rate with PolyAI

Côte Brasserie, the UK restaurant group with 70 locations, needed a better way to manage reservation demand during peak hours and high-value holidays, when staff were overwhelmed and an estimated 12% of calls went unanswered. To reduce missed bookings and ease pressure on front-of-house teams, they turned to PolyAI for an AI voice agent that could handle reservation management and FAQs, including integration with OpenTable.

PolyAI implemented “Joe,” a scalable AI agent available 24/7 across all locations to create, modify, cancel, and reschedule bookings while answering common guest questions. The result was 3,000 monthly reservations created by the AI agent, a 76% booking call conversion rate, and a 72% reduction in calls reaching employees, helping Côte Brasserie capture more revenue and improve guest service.

Côte Brasserie

Richard Tallboy

Chief Information Officer