Case Study: Melting Pot generates $250k from after-hours bookings with PolyAI

How the Melting Pot generated $250k from after hours bookings with PolyAI

The Melting Pot, a casual dining restaurant franchise with more than 90 locations across the U.S. and Canada, struggled with overwhelmed staff during peak hours and missed reservation calls after hours, leading to lost bookings and revenue. To address this, the company partnered with PolyAI and its always-available AI voice agent for reservation management and FAQs, integrated with OpenTable.

PolyAI implemented a branded, pre-trained voice assistant named Judy that can create, modify, cancel, and reschedule reservations, take booking deposits, and answer common guest questions. In the first six months of rollout, PolyAI helped generate $250k in after-hours booking revenue and automated 68% of reservation-related calls, with over half of all calls answered by the AI agent.

Melting Pot

Randy Barnett

Chief Technology Officer