Plain B2B Case Studies & Customer Successes

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Plain is the fastest AI support platform ever built, backed by a world-class API. Start fast. Scale fearlessly. Your customers are talking to you in Slack, MS Teams, email, and inside your product – and your team is jumping between all those places. Insights are scattered, and each "new support tool" imposes their opinions on you.

Case Studies

Showing 21 Plain Customer Success Stories

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Airbyte - Customer Case Study

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Axiom is on a mission to make all data observable. Here's how they do support

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Why Buildkite Switched to Plain to Consolidate Support Across Email and Slack

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Clerk is on a mission to build the auth platform for the next generation of billion-dollar companies. Here’s how they do support

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ClickHouse - Customer Case Study

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Copy.ai - Customer Case Study

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Cryptio - Customer Case Study

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How founder-led support has supercharged Dub's growth

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Why Fly.io Migrated from Help Scout to Plain to Scale Developer Support

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Framer - Customer Case Study

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Why Granola chose Plain as their first support platform to scale support during rapid growth

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Incident.io - Customer Case Study

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Jasper - Customer Case Study

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LevelUp Administrative Services - Customer Case Study

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Mainframe - Customer Case Study

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How n8n built AI-first support that handles 60% of tickets automatically

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Quack - Customer Case Study

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Why Raycast migrated to Plain to unify their support channels

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How Plain Helped Sanity Remove Friction from Support

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Why Stytch migrated from Zendesk to plain to streamline developer support

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What changed when Tinybird replaced JIRA with a platform custom-built for B2B support

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