Case Study: Axiom unifies support and builds a new in-app customer touchpoint with Plain

Axiom is on a mission to make all data observable. Here's how they do support

Axiom, a developer tools company, needed a more efficient and collaborative customer support tool after challenges with their previous platform, Front, led to inquiries being missed across multiple channels. They switched to Plain to unify their email, in-app, and Discord support.

By implementing Plain, Axiom utilized features like the API-driven customer cards, an in-app form, and seamless Slack integration. This provided a support experience that mirrored their own data taxonomy, enabling faster response times, better team collaboration, and higher customer satisfaction.

Axiom

Dominic Chapman

Head of Product