Case Study: Stytch streamlines B2B support with Plain

Why Stytch migrated from Zendesk to plain to streamline developer support

The customer, Stytch, a developer-first identity platform, faced a challenge managing a high volume of support requests across fragmented channels like Slack, email, and Discourse. Their previous setup with Zendesk and Channeled required constant tool-switching, leading to slow and siloed support for their team.

Plain provided a consolidated support platform that replaced multiple tools. The solution centralized all queries, embedded critical customer context, and integrated with existing workflows. This enabled Stytch to achieve faster response times, more efficient collaboration, and a scalable system that improved the overall customer experience.

Stytch

Chris O'Neill

Developer Relations