Case Study: n8n achieves 60% AI ticket automation with Plain

How n8n built AI-first support that handles 60% of tickets automatically

n8n, an open-source workflow automation platform, faced a support crisis when their weekly ticket volume exploded from 100 to over 2,000. Their small, eight-person team could not keep up, leading to response times of 2-3 weeks and unhappy customers. Their existing support tool was outdated and lacked the powerful API needed for the technical customizations essential to their operations.

By implementing Plain's API-first support platform, n8n built a custom AI agent that automatically handles 60% of all incoming tickets. This solution, powered by Plain, slashed response times from weeks to an average of 6-8 hours for enterprise customers. The AI agent performs the work of an estimated 10 people, allowing n8n to support a 20x increase in volume while only doubling their team size.

n8n

Gualter Augusto

Head of Support Engineering