Pindrop B2B Case Studies & Customer Successes

Pindrop solutions is leading the way to the future of voice by establishing the standard for security, identity, and trust for every voice interaction. Pindrop solutions protect some of the biggest banks, insurers, and retailers in the world using patented technology that extracts an unrivaled amount of intelligence from every call encountered. Pindrop solutions help detect fraudsters and authenticate callers, reducing fraud and operational costs, while improving customer experience and protecting brand reputation. Pindrop solutions have been implemented in 8 of the top 10 US banks and 5 of the top 7 US life insurers. Additionally, 70% of Pindrop US customers are Fortune 500.

Case Studies

Showing 20 Pindrop Customer Success Stories

Director of Fraud Management

Next Caller helps Next Caller reduce fraud, improve customer experience, and cut contact center costs with VeriCall® Technology

Next Caller

Pindrop B2B Case Studies & Customer Successes

Case Studies

a 90-year-old credit union reduces average handle time 66% with Pindrop

Affinity Plus Federal Credit Union improves authentication and reduces hold times with Pindrop

CommunityAmerica Credit Union achieves 4x ROI with Pindrop

CommunityAmerica Credit Union achieves 4x ROI with Pindrop

FNBO cuts handle time and ATO losses with Pindrop

FNBO boosts fraud investigation speed and accuracy with Pindrop Fraud Assist

FNBO saves 8.5 million minutes in handle time with Pindrop

a fortune 500 insurance company saves $1.2M with Pindrop fraud protection

HealthEquity achieves 90% voice fraud reduction with Pindrop

a large eCommerce retailer saves nearly $10M in fraud losses with Pindrop

Life Insurance Company achieves stronger fraud protection and better customer experience with Pindrop

Michigan State University Federal Credit Union reduces fraud exposure and speeds authentication with Pindrop

Michigan State University Federal Credit Union cuts authentication time in half with Pindrop

Next Caller improves telecom contact center security and customer experience for Next Caller with Pindrop

Next Caller helps Next Caller reduce fraud, improve customer experience, and cut contact center costs with VeriCall® Technology

Telco A improves customer service and fraud detection with Pindrop VeriCall

United Community Bank improves call efficiency and customer satisfaction with Pindrop

Virginia Employment Commission reduces fraud by $500K+ with Pindrop Protect

Waystar reduces fraud losses with Pindrop Protect

Waystar reduces IVR bot attacks by 94.3% with Pindrop

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