Case Study: CommunityAmerica Credit Union achieves 4x ROI with Pindrop

Combined with Protect Fraud Loss Avoidance and Passport Authentication CommunityAmerica Credit Union’s totalbenefit is a 4X return on investment (ROI)with the partnership with Pindrop

CommunityAmerica Credit Union, a Kansas City–area credit union, needed a stronger way to protect member accounts as call volume rose and fraud risk increased in the contact center. To address this, the credit union turned to Pindrop and its fraud detection and caller authentication solutions, including Pindrop Protect and Pindrop Passport.

With Pindrop, CommunityAmerica Credit Union implemented passive, risk-based authentication and real-time fraud detection to verify callers, reduce reliance on knowledge-based authentication, and identify suspicious activity earlier. The results included more than $570,000 in fraud exposure prevented within months, a projected $400,000 in call center operational savings, 115 seconds removed from total call times, and a 4x ROI, while improving member experience and reducing friction.

CommunityAmerica Credit Union